Privacy policy
Last Updated: July 09, 2026
1. Introduction
Welcome to Rainbow Kids Care ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our babysitter services through our website.
Please read this Privacy Policy carefully. By using or accessing any of our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access our Services.
2. Information We Collect
a. Personal Information
We may collect personal information such as names, phone numbers, addresses, your children's names, ages, genders, and health-related information when you request our babysitter services.
b. Payment Information
If applicable, we collect payment information to process transactions securely.
c. Customer Support Information
We may collect information you choose to provide when communicating with us, including messages sent through our website, email, WhatsApp, or other communication channels.
3. How We Use Your Information
a. Service Provision
We use your information to provide our babysitter services, including caregiver matching, scheduling, booking coordination, service management, customer support, safety management, emergency response, and dispute prevention.
Health-related information concerning your child is handled with strict confidentiality and is used solely to help ensure the child's health and safety during childcare services.
b. Communication
We may use your contact information to communicate with you regarding booking requests, confirmations, schedule changes, service updates, customer support, and promotional information.
c. Payment Processing
If applicable, we use payment information solely to process payments for our services.
d. Partner and Hotel Coordination
When you are introduced to Rainbow Kids Care through a hotel, accommodation provider, concierge, travel agency, or other referral partner, we may use your information to coordinate bookings, confirm service details, communicate with the partner, improve the referral process, and help ensure safe and smooth service delivery.
4. Information Sharing
We do not sell your personal information.
We may share your personal information only when necessary for the purposes described in this Privacy Policy.
a. Babysitters and Service Providers
We may share necessary booking information and child-related information with the assigned babysitter and other service providers only to the extent necessary for childcare services, booking coordination, safety management, emergency response, customer support, and dispute prevention.
b. Partner Hotels and Accommodation Providers
When a client is introduced to Rainbow Kids Care by a hotel, accommodation provider, concierge, travel agency, or other referral partner, we may share limited information necessary for booking coordination, service-related communication, guest support, safety management, emergency response, and improving the referral process.
This information may include, where necessary:
- Booking status
- Service date
- Service time
- Service location
- Room number
- Number of children
- Children's age ranges
- Service type
- Other service-related information
We may also share aggregated or non-personally identifiable information with partner hotels, accommodation providers, or referral partners, including booking volume, service hours, number of children, age ranges, service types, and general usage trends.
c. Legal, Safety, and Emergency Reasons
We may disclose your information when required by law, court order, governmental authority, or when we believe disclosure is reasonably necessary to protect the safety, rights, or property of clients, children, babysitters, Rainbow Kids Care, partner hotels, accommodation providers, or others.
d. Payment Processing and Business Operations
We may share necessary information with payment processors, booking systems, IT service providers, accounting providers, and other business partners that support the operation of our services.
All parties receiving personal information from us are required to handle such information appropriately and only for the purposes for which it was shared.
5. Security Measures
We employ reasonable administrative, technical, and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Although we strive to use commercially reasonable safeguards, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
5A. Babysitter Information Management
Rainbow Kids Care also securely stores and manages personal information submitted by registered babysitters, including identity verification documents, government registration documents, qualification certificates, training records, contact information, and other information necessary for providing our services.
Access to babysitter personal information is restricted to authorized personnel only and is used solely for:
- Identity verification
- Legal and regulatory compliance
- Service operation
- Safety management
- Quality control
- Customer support
- Dispute resolution
Babysitter personal information is protected using appropriate administrative and technical safeguards and is not disclosed or used for purposes unrelated to the operation of our services except where required by applicable law.
6. Your Choices
Opt-Out
You may opt out of receiving promotional emails by following the unsubscribe instructions included in those emails.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience while using our website.
You may configure your browser to refuse cookies; however, certain features of our website may not function properly if cookies are disabled.
8. Children's Privacy
Our services are intended for parents and legal guardians.
We do not knowingly collect personal information directly from children under the age of 18 without appropriate parental or legal guardian consent.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time.
Any changes will become effective immediately upon posting the updated Privacy Policy on our website.
The "Last Updated" date at the top of this page indicates when this Privacy Policy was most recently revised.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Rainbow Kids Care