Welcome to Rainbow Kids Care.

These Terms of Service govern your use of our babysitting coordination and booking service.

1. Service Overview

Rainbow Kids Care provides coordination and booking services connecting Clients with carefully screened and registered Babysitters.

Babysitters provide services as independent contractors engaged by Rainbow Kids Care. Rainbow Kids Care facilitates arrangements but does not directly perform childcare.

2. Formation of Agreement

A service agreement is formed when a Client submits a booking request and a Babysitter accepts the assignment through Rainbow Kids Care.

3. Client Responsibilities

Clients agree to:

• Provide accurate and complete information.
• Disclose all relevant child-related information (allergies, medical conditions, medications, special needs, etc.).
• Provide a safe environment.
• Treat babysitters with respect.

Clients remain ultimately responsible for decisions regarding their child(ren)'s care.

4. Nature of Childcare

Clients acknowledge that childcare may involve minor and unavoidable risks, even under appropriate supervision.

5. Fees and Expenses

Clients are responsible for:

• Babysitting service fees.
• Transportation costs (train, taxi, etc.).
• Late-night transportation if public transport is unavailable.
• Admission fees for outings or activities.
• Admission fees, activity expenses, and restaurant-related costs during outings.

Clients are not required to provide or cover meals for the babysitter during regular babysitting services.

However, when the babysitter accompanies the child or family to a restaurant or dining venue, the client may be required to cover the babysitter’s meal in accordance with restaurant policies such as one-order-per-person rules.

For services provided outside the babysitter’s regular service area, additional transportation costs may apply.

In cases where significant travel time is required to reach the service location, travel time may be treated as working time and included in the billable service hours. Details will be explained to the client in advance before confirmation.

Certain premium or travel-related services, including Travel Nanny services, are subject to separate service agreements, pricing structures, and operational policies depending on the nature of the booking.

6. Time Policy

Bookings are treated as fixed time blocks per day.

Unused time is non-refundable and cannot be transferred or carried over.

7. Extensions and Delays

Extensions are subject to availability and additional charges.

If the client returns later than the agreed time, additional fees will apply.

8. Service Availability

While we make every effort to fulfill confirmed bookings, babysitter availability cannot be guaranteed in all circumstances.

In case of illness, emergencies, or transportation issues, we will attempt to arrange a replacement but cannot guarantee one.

Rainbow Kids Care is not responsible for any external arrangements, including reservations or tickets.

9. Babysitter Screening

Rainbow Kids Care carefully screens each Babysitter before registration.

The screening process includes verification of identity, required government notification status, childcare-related qualifications, training status, submitted documents, and an interview.

Rainbow Kids Care also periodically reviews each Babysitter’s registration information, government notification status, qualifications, training status, submitted documents, and other information necessary to maintain child safety and legal compliance.

10. Optional Baby Monitor Service

Upon request, the babysitter may bring a Wi-Fi-enabled baby monitor at no additional charge.

The baby monitor requires a stable Wi-Fi connection at the hotel, Airbnb, or other accommodation. Connection quality may be affected by Wi-Fi speed, signal strength, security settings, network restrictions, or other technical factors beyond the control of Rainbow Kids Care or the babysitter.

Rainbow Kids Care and the babysitter do not guarantee that the baby monitor will connect successfully or remain continuously available during the babysitting service.

If remote monitoring is especially important, clients are encouraged to confirm the accommodation's Wi-Fi quality in advance or prepare their own reliable internet connection, such as portable Wi-Fi.

If the baby monitor cannot be connected or becomes unstable, the babysitter will continue supervising and caring for the child as usual.

11. Cancellation Policy

• More than 7 days: Full refund.
• 7 days to 48 hours: 50% refund.
• Within 48 hours: No refund.

12. Service Termination

Services may be terminated immediately without refund if:

• The environment is unsafe.
• Inappropriate, illegal, or unreasonable requests are made.

13. Non-Circumvention

Clients may not directly hire or engage babysitters introduced through Rainbow Kids Care outside the platform.

14. Dispute Handling

Rainbow Kids Care may assist in resolving disputes but is not a contracting party responsible for childcare outcomes.

15. Information Sharing

Where necessary for safety, legal compliance, or the proper operation of the Service, Rainbow Kids Care may share relevant information while appropriately protecting personal information.

16. Personal Information

Rainbow Kids Care appropriately manages personal information obtained from Clients and Babysitters in accordance with its Privacy Policy and applicable laws.

Personal information is used only for purposes related to registration, booking, identity verification, service operation, safety management, legal compliance, emergency response, complaint handling, and other purposes described in the Privacy Policy.

Rainbow Kids Care will not disclose personal information except as permitted by law, required for the operation of the Service, or otherwise described in the Privacy Policy.

17. Liability

Rainbow Kids Care does not guarantee babysitter performance.

Rainbow Kids Care also does not guarantee the availability or performance of complimentary services, including the baby monitor, internet connectivity, Wi-Fi, third-party applications, or accommodation facilities.

To the extent permitted by applicable law, Rainbow Kids Care's liability is limited to the total service fees paid for the applicable booking.

18. Emergency

Babysitters may take any reasonable action necessary to protect the child's health or safety, including contacting emergency services, medical providers, hotel staff, or the client's emergency contact.

Any reasonable costs arising from such emergency action shall be the responsibility of the client, except where otherwise required by applicable law.

Rainbow Kids Care may also report the matter to the relevant authorities where required by law or where necessary to protect the safety of the Child.

19. Insurance

Rainbow Kids Care maintains liability insurance covering certain accidents or claims arising in connection with babysitting services.

However, coverage is subject to the terms, conditions, exclusions, and coverage limits of the applicable insurance policy and does not guarantee compensation for every accident, injury, loss, damage, or claim.

Clients are encouraged to obtain appropriate travel and medical insurance for their stay in Japan.

20. Force Majeure

Rainbow Kids Care is not responsible for delays, interruptions, or disruptions caused by events beyond our reasonable control, including but not limited to natural disasters, severe weather, transportation disruptions, internet outages, power failures, government actions, or other unforeseen circumstances.

21. Governing Law and Jurisdiction

These Terms are governed by the laws of Japan.

Any disputes arising from or relating to these Terms or the services provided by Rainbow Kids Care shall be subject to the exclusive jurisdiction of the Tokyo District Court or the Tokyo Summary Court as the court of first instance.