FAQ
We have compiled frequently asked questions about Rainbow Kids Care's services.
About the Babysitter
Q：What qualifications do your babysitters have for child safety?
Q：What qualifications do your babysitters have for child safety?
A： Our babysitters have childcare experience, clean backgrounds, and CPR/First Aid certifications to prioritize your child's safety. Your family's well-being is our top priority.
Q：Can the babysitters speak languages other than English?
Q：Can the babysitters speak languages other than English?
A：We have babysitters who speak different languages, including Japanese, Korean, Chinese, French, Spanish, German, and more. Please let us know your language preference when booking.
Q：What age groups of children do your babysitters care for?
Q：What age groups of children do your babysitters care for?
A：Our childcare services are available for children as young as 6 months old to 17 years old.
Booking a Babysitter
Q：What is the capacity for the number of children you can care for?
Q：What is the capacity for the number of children you can care for?
A：The number of children each babysitter can care for varies based on their individual qualifications and experience. Please review each babysitter's profile for specific details regarding their capacity. If your family requires care for multiple children, kindly indicate this in the message field of the request form. We will make every effort to match you with a suitable babysitter or arrange for additional sitters as needed.
Q：When is the best time to make a booking?
Q：When is the best time to make a booking?
A：We recommend booking once you have your date(s), start time(s), and duration in mind, preferably after securing your hotel reservation.
Q：Can I make last minute booking, and what is the minimum advance notice required?
Q：Can I make last minute booking, and what is the minimum advance notice required?
A：We usually require a minimum of 24 hours' notice for babysitter bookings. However, for last-minute requests, we'll make every effort to accommodate your needs.
Q：What are the working hours for the babysitters?
Q：What are the working hours for the babysitters?
A：Our babysitters have flexible hours, including early mornings, late evenings, and overnight care, to accommodate your needs
Q：Will the same babysitter be assigned for the entire duration of my requested schedule?
Q：Will the same babysitter be assigned for the entire duration of my requested schedule?
A：Our goal is to assign the same babysitter to your schedule whenever possible. Providing all the times at once is greatly appreciated.
Q：Can we meet the babysitter in advance?
Q：Can we meet the babysitter in advance?
A：Yes! A free video chat (like Zoom or FaceTime) can be arranged before your booking. If you’d prefer to meet in person, a minimum 3-hour booking is required.
Q：Can I extend my booking on the same day if I'll be returning later than planned?
Q：Can I extend my booking on the same day if I'll be returning later than planned?
A：If the babysitter's schedule is available, extensions are possible. If you wish to extend, please check with the babysitter as soon as possible.
Q：Is there a provision for discounts in the event of early returns before the scheduled appointment time?
Q：Is there a provision for discounts in the event of early returns before the scheduled appointment time?
A：We maintain consistent billing based on the originally reserved time, regardless of early returns.
Q：Are your sitters insured?
Q：Are your sitters insured?
A：Yes, all sitters at Rainbow Kids Care are fully insured for any work conducted through our platform. This ensures peace of mind for both families and sitters during every booking.
Child Care Service
Q: What is the designated meeting location for the babysitter?
Q: What is the designated meeting location for the babysitter?
A：The designated meeting locations for the babysitter are either your hotel or the theme park.
Q：How should I give the babysitter instructions?
Q：How should I give the babysitter instructions?
A：Your babysitter will be aware of your general expectations from the information you provided during the reservation. You'll have a form to fill out with detailed instructions. We suggest scheduling the sitter to arrive 15 minutes early to review your instructions before you leave.
Q：Do babysitters provide food for the children?
Q：Do babysitters provide food for the children?
A：Babysitters can help serve meals that are pre-approved or prepared in advance by the parent.
If you'd like the sitter to purchase meals for your child during the sitting, please discuss it in advance and provide cash to cover the expenses.
For children with food allergies or special dietary needs, we kindly ask parents to prepare meals themselves to ensure safety.
Q：Do I need to provide food for the babysitter?
Q：Do I need to provide food for the babysitter?
A：If the sitting takes place inside the hotel, there is no need to provide food for the sitter—they will bring their own meal if necessary.
However, if the sitter takes your child out for a meal, we kindly ask that you cover the sitter’s meal as well, as they will be dining together. Thank you for your understanding.
Q：What does "Baby Monitor Available" mean?
Q：What does "Baby Monitor Available" mean?
A：Sitters with "Baby Monitor Available" bring their own baby monitor to the booking. Upon request, they can use the monitor to allow you to check on your child’s situation during the sitting.