Article 1 (Purpose)

These Terms and Conditions set out the terms under which Rainbow Kids Care ("we", "us") provides babysitting coordination services to clients, and the conditions under which babysitters provide childcare services through our platform.

Rainbow Kids Care arranges and coordinates babysitters based on client requests. Babysitters are independent contractors engaged by Rainbow Kids Care and are not employees.

Article 2 (Definitions)

In these Terms:

(1) "Service" means the babysitting coordination and booking service provided by Rainbow Kids Care.

(2) "Client" means a person who requests babysitting services.

(3) "Babysitter" means an independent contractor engaged by Rainbow Kids Care to provide childcare services.

(4) "Child" means a minor under the care of the Client.

(5) "Service Agreement" means the agreement formed between the Client and Rainbow Kids Care once a booking is confirmed.

(6) "Service Time" means the time from the start to the end of childcare.

Article 3 (Formation of Agreement)

A Service Agreement is formed when a Client submits a request, Rainbow Kids Care assigns a babysitter, and the babysitter accepts the assignment.

We select babysitters based on availability, experience, and suitability. However, we do not guarantee assignment of a specific babysitter.

Article 4 (Service Details)

The Service may include:

- Child information (age, health condition, allergies, personality)

- Service date and time

- Location

- Childcare details (activities, outings, meals, sleep, etc.)

- Emergency contact information

- Any additional instructions

Clients must provide accurate and complete information necessary for safe childcare.

Article 5 (Verification and Safety)

Rainbow Kids Care conducts reasonable checks on babysitters, including:

- Identity verification  

- Qualifications (if applicable)  

- Training status  

- Government notification status (where required)  

- Declaration of no suspension orders  

However, we do not guarantee the actions, judgment, or performance of individual babysitters.

Clients may request to confirm a babysitter’s identification, qualifications, or training if needed.

Article 6 (Pre-Service Confirmation)

Before the service, Clients and Babysitters should confirm:

- Location and meeting point  

- Child handover process  

- Emergency contacts  

- Child’s health condition and special needs  

- Care details (meals, outings, bedtime, etc.)  

- Emergency procedures  

Article 7 (Child Handover)

The Child must be handed over directly between the Client and the Babysitter.

If another adult will handle handover, this must be agreed in advance.

Article 8 (Childcare Services)

Babysitters will provide childcare with reasonable care and prioritize the Child’s safety.

Clients must ensure the environment is safe and provide necessary items and instructions.

Article 9 (Updates During Service)

Babysitters may provide updates during the service when reasonably requested.

Rainbow Kids Care may also assist with communication if necessary.

Article 10 (Post-Service Report)

At the end of the service, Babysitters will report on the Child’s condition and relevant details such as meals, sleep, and any incidents.

Article 11 (Emergency Response)

In case of illness, injury, or emergency:

- The Babysitter will contact the Client and Rainbow Kids Care immediately  

- Necessary actions may be taken, including calling emergency services  

All related costs (medical, transport, etc.) are the responsibility of the Client.

Rainbow Kids Care may report serious incidents to relevant authorities if required.

Article 12 (Fees and Expenses)

Fees and additional costs follow the User Terms or separate instructions provided by Rainbow Kids Care.

These may include:

- Babysitting fees  

- Transportation costs  

- Late-night taxi or ride service (if public transport is unavailable)  

- Admission or activity fees  

- Babysitter meal costs when dining together  

Unused time is non-refundable.

Article 13 (Extensions and Delays)

Extensions are subject to babysitter availability and additional charges.

Late return by the Client will result in additional fees.

Article 14 (Cancellation and Unavailability)

Cancellation terms follow the User Terms.

In rare cases, services may be unavailable due to illness, emergencies, or transport issues.

We will try to arrange a replacement, but this is not guaranteed.

Rainbow Kids Care is not responsible for external losses such as restaurant bookings, tickets, or reservations.

Article 15 (Prohibited Conduct)

Clients must not:

- Request unsafe or inappropriate services  

- Hide important child information  

- Harass or mistreat babysitters  

- Share babysitter personal information without permission  

- Bypass Rainbow Kids Care to make direct arrangements  

- Violate laws or public order  

Article 16 (No Direct Agreements)

Clients and Babysitters must not enter into direct agreements outside Rainbow Kids Care.

Violation may result in account suspension or legal action.

Article 17 (Confidentiality)

All personal and private information must be handled confidentially.

It may not be shared without consent, except where required by law or necessary for safety.

Article 18 (Photos and Videos)

Photos or videos may not be taken or shared without prior consent.

Article 19 (Dispute Resolution)

In case of disputes, Rainbow Kids Care may assist in resolving issues.

However, we are not a direct party to childcare services and are not responsible unless caused by our gross negligence.

We may consult authorities if necessary.

Article 20 (Information Sharing)

To ensure safety, we may:

- Review and manage feedback  

- Share information about serious issues  

- Provide relevant safety information  

All with appropriate protection of personal data.

Article 21 (Insurance)

Rainbow Kids Care maintains insurance coverage where appropriate.

Coverage depends on policy terms and is not guaranteed for all situations.

Article 22 (Limitation of Liability)

We do not guarantee uninterrupted service or specific results.

Except in cases of gross negligence, our liability is limited to the amount paid for the service.

Article 23 (Changes to Terms)

These Terms may be updated when necessary.

Changes will be posted on our website.

Article 24 (Severability)

If any provision is found invalid, the remaining provisions will remain in effect.

Article 25 (Governing Law and Jurisdiction)

These Terms are governed by the laws of Japan.

Any disputes shall be subject to the exclusive jurisdiction of the Tokyo District Court or Tokyo Summary Court.

Article 26 (Good Faith Discussion)

Any issues not covered in these Terms shall be resolved through good faith discussion.