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faq

FAQ

We have compiled frequently asked questions about Rainbow Kids Care's services.

About the Babysitter

A: Our babysitters have childcare experience, clean backgrounds, and CPR/First Aid certifications to prioritize your child's safety. Your family's well-being is our top priority.

A:We have babysitters who speak different languages, including Japanese, Korean, Chinese, French, Spanish, German, and more. Please let us know your language preference when booking.

A:Our childcare services are available for children as young as 6 months old to 17 years old.

Booking a Babysitter

A:The number of children each babysitter can care for varies based on their individual qualifications and experience. Please review each babysitter's profile for specific details regarding their capacity. If your family requires care for multiple children, kindly indicate this in the message field of the request form. We will make every effort to match you with a suitable babysitter or arrange for additional sitters as needed.

A:We recommend booking once you have your date(s), start time(s), and duration in mind, preferably after securing your hotel reservation.

A:We usually require a minimum of 24 hours' notice for babysitter bookings. However, for last-minute requests, we'll make every effort to accommodate your needs.

A:Our babysitters have flexible hours, including early mornings, late evenings, and overnight care, to accommodate your needs

A:Our goal is to assign the same babysitter to your schedule whenever possible. Providing all the times at once is greatly appreciated.

A:If the babysitter's schedule is available, extensions are possible. If you wish to extend, please check with the babysitter as soon as possible.

A:We maintain consistent billing based on the originally reserved time, regardless of early returns.

A:Yes, all sitters at Rainbow Kids Care are fully insured for any work conducted through our platform. This ensures peace of mind for both families and sitters during every booking.

Child Care Service

A:The designated meeting locations for the babysitter are either your hotel or the theme park.

A:Your babysitter will be aware of your general expectations from the information you provided during the reservation. You'll have a form to fill out with detailed instructions. We suggest scheduling the sitter to arrive 15 minutes early to review your instructions before you leave.

A:The babysitter will offer pre-approved meals. If you want them to buy meals for your child, discuss it and pay for expenses in cash. For food allergies, please prepare meals yourself.

A:Sitters with "Baby Monitor Available" bring their own baby monitor to the booking. Upon request, they can use the monitor to allow you to check on your child’s situation during the sitting.