Article 1 (Purpose)

These Terms of Use set out the conditions for babysitters who register with Rainbow Kids Care and provide services through our platform.

Babysitters are independent service providers who have entered into an independent contractor agreement with Rainbow Kids Care. Babysitters are not employees of Rainbow Kids Care.

Babysitters agree to provide childcare services safely, responsibly, and in accordance with these Terms and the rules set by Rainbow Kids Care.

Article 2 (Definitions)

In these Terms, the following words have the meanings below:

(1) “Service” means the babysitting coordination and booking service provided by Rainbow Kids Care.

(2) “Client” means a person who requests babysitting services through Rainbow Kids Care.

(3) “Applicant” means a person who applies to register as a babysitter with Rainbow Kids Care.

(4) “Babysitter” means a person who has been approved by Rainbow Kids Care and provides childcare services upon request from Rainbow Kids Care.

(5) “Child” means a minor who is cared for through the Service under the responsibility of the Client.

Article 3 (Babysitter Registration)

Applicants must apply for registration by submitting the information and documents requested by Rainbow Kids Care.

Prior to approving registration, Rainbow Kids Care will review the submitted information and documents and conduct interviews and any other necessary screening procedures.

Until registration is approved, the Applicant’s information will not be made available to Clients, and the Applicant may not provide babysitting services through Rainbow Kids Care.

Article 4 (Registration Requirements and Required Documents)

An Applicant must meet all of the following requirements to be approved as a Babysitter by Rainbow Kids Care:

(1) Be at least 18 years of age.

(2) Be legally permitted to work in Japan.

(3) Be determined by Rainbow Kids Care to be capable of providing safe and appropriate childcare.

(4) Submit valid identification documents.

(5) Complete the required notification as a childcare provider to the relevant prefectural or local authority and submit proof of such notification.

(6) Submit documents proving any childcare-related qualifications that are listed or claimed.

(7) Complete any training required under applicable laws, regulations, or guidelines and submit proof of completion.

(8) Submit a declaration confirming that the Applicant has not received a business suspension order, business closure order, or any similar administrative order.

(9) Cooperate with all interviews, explanations, identity verification, document verification, and other screening procedures conducted by Rainbow Kids Care.

(10) Agree to these Terms and all policies and operational rules established by Rainbow Kids Care.

Rainbow Kids Care will approve an Applicant only after confirming that all applicable registration requirements have been satisfied and all required documents have been submitted.

Rainbow Kids Care will not approve the registration of any Applicant who fails to satisfy the above requirements, fails to submit the required documents, or is otherwise determined to be unsuitable to provide childcare services.

Article 5 (Screening Before and After Registration)

Before approving an Applicant’s registration, Rainbow Kids Care conducts an interview, reviews the submitted documents, verifies the Applicant’s identity and required government notification status, and assesses the Applicant’s suitability to provide safe and appropriate childcare.

If Rainbow Kids Care determines that an Applicant is not suitable to provide babysitting services, Rainbow Kids Care will refuse the Applicant’s registration.

After registration, Rainbow Kids Care periodically reviews each Babysitter’s activity status, government notification status, training status, submitted documents, and other information necessary to ensure child safety and legal compliance.

Babysitters must cooperate with these periodic reviews and promptly submit any updated information or documents requested by Rainbow Kids Care.

Article 6 (Training Status)

Rainbow Kids Care verifies each Applicant’s childcare-related qualifications and training status before approving registration.

After registration, Rainbow Kids Care periodically reviews each Babysitter’s qualifications and training status.

Babysitters must complete all training required under applicable laws, regulations, or guidelines before providing childcare services through Rainbow Kids Care.

Babysitters must submit documents proving completion of the required training, including the relevant training completion certificate, to Rainbow Kids Care.

Rainbow Kids Care clearly displays or provides Clients with accurate information regarding each Babysitter’s childcare-related qualifications and training status.

Babysitters must promptly notify Rainbow Kids Care of any change to their qualifications or training status and submit updated supporting documents.

Article 7 (Changes to Registered Information)

Babysitters must promptly notify Rainbow Kids Care of any changes to the information or documents submitted at the time of registration.

If a Babysitter fails to report changes and this causes damage or trouble to Rainbow Kids Care, a Client, a Child, or a third party, the Babysitter will be responsible for handling the matter.

Article 8 (Refusal, Suspension, or Cancellation of Registration)

Rainbow Kids Care may refuse registration, suspend activity, cancel registration, or take other necessary measures if an Applicant or Babysitter falls under any of the following:

(1) Does not meet the registration requirements

(2) Provides false, incomplete, or inaccurate information or documents

(3) Has not completed the required notification or registration with the relevant authority

(4) Cannot provide required proof of identity, qualifications, training, or notification

(5) Has received a business suspension order or similar administrative order

(6) Is considered unsuitable for ensuring the safety of children

(7) Acts inappropriately toward a Client, Child, Rainbow Kids Care, or any third party

(8) Does not respond to requests or communications from Rainbow Kids Care within a reasonable period

(9) Violates these Terms or any rules set by Rainbow Kids Care

(10) Is otherwise considered unsuitable by Rainbow Kids Care

Rainbow Kids Care is not required to disclose detailed reasons for refusing, suspending, or cancelling registration.

Article 9 (No Duplicate Registration)

Babysitters may not register more than once using multiple names, email addresses, accounts, or other methods.

Article 10 (Basic Duties of Babysitters)

Babysitters must comply with the following:

(1) Prioritize the safety of the Child at all times

(2) Provide childcare with reasonable care and responsibility

(3) Review the Child’s health condition, allergies, personality, and any special instructions shared by the Client

(4) Follow the childcare details, time, location, and instructions shared by Rainbow Kids Care and the Client

(5) Comply with applicable laws, guidelines, and rules set by Rainbow Kids Care

(6) Supervise the Child carefully during the service

(7) Report the Child’s condition during or after the service when necessary

(8) Contact the Client and Rainbow Kids Care promptly in case of emergency and take appropriate action

Article 11 (Pre-Service Confirmation)

Before providing childcare services, the Babysitter must conduct an advance interview with the Client to confirm the childcare arrangements.

The advance interview must be conducted either in person or remotely through Google Meet, WhatsApp video call, or another appropriate video communication platform. When the Client is outside Japan before the service date, the advance interview will be conducted remotely.

Before the service begins, the Babysitter must confirm the following matters with the Client:

(1) The childcare location and meeting point

(2) The method for handing over and returning the Child

(3) The Client’s emergency contact information

(4) The Child’s health condition, allergies, medical conditions, medications, and special instructions

(5) The procedures to be followed in the event of illness, injury, an accident, fire, earthquake, natural disaster, or another emergency

(6) Whether the service includes outings, transportation, pick-up or drop-off, meals, bathing, bedtime, or other childcare activities

Before the service begins, the Babysitter must provide the Client with the following information and present the relevant documents:

(1) The Babysitter’s name, address, and contact information

(2) A valid government-issued identification document

(3) A document proving that the Babysitter has completed the required notification as a childcare provider to the relevant prefectural or local authority

(4) Certificates or other documents proving any childcare-related qualifications held or claimed by the Babysitter

(5) The Babysitter’s training status and the relevant training completion certificate for any completed training

(6) A declaration confirming that the Babysitter has not received a business suspension order, business closure order, or similar administrative order

The Babysitter must provide the above information and present the relevant documents regardless of whether the Client specifically requests them.

Rainbow Kids Care verifies each Babysitter’s identity, government notification status, childcare-related qualifications, training status, and declaration concerning administrative orders before approving registration.

Before providing childcare services, the Babysitter must confirm the childcare location and relevant safety arrangements with the Client, regardless of whether the childcare takes place at the Child’s home, accommodation, or another location.

The Babysitter must explain the childcare environment and safety arrangements to the Client and provide the Client with an opportunity to confirm them before the childcare service begins.

Where childcare is provided at a hotel, other accommodation, or any location designated by the Client, the Babysitter must, before accepting responsibility for the Child, review the childcare environment together with the Client, including emergency exits, evacuation routes, potential hazards, and any other safety matters relevant to the childcare location.

All childcare services for Clients introduced through Rainbow Kids Care must be booked and arranged through Rainbow Kids Care. Babysitters must not negotiate or enter into direct childcare agreements with such Clients outside the Service.

Article 12 (Reports During Childcare)

If requested by the Client, the Babysitter must provide reasonable updates about the Child’s condition during the service, where possible.

Article 13 (Emergency Response)

If the Child becomes ill, is injured, is involved in an accident, or another emergency occurs, the Babysitter must promptly contact the Client and Rainbow Kids Care.

When necessary, the Babysitter may take actions to protect the Child’s life and safety, including calling an ambulance, contacting a medical institution, or evacuating to a safe location.

If an accident or serious issue occurs, the Babysitter must promptly report the situation and response details to Rainbow Kids Care. Rainbow Kids Care may report the matter to the relevant authorities if necessary.

Article 14 (Post-Service Report)

At the end of each service, the Babysitter must provide the Client with a report regarding the childcare provided and the Child’s condition during the service.

The report must include, where applicable:

(1) Meals and drinks

(2) Sleep

(3) Bathroom use

(4) Activities and outings

(5) The Child’s health condition

(6) Injuries, accidents, or other incidents

(7) Any other important information relating to the Child or the service

The report may be provided in writing, electronically, or through another method approved by Rainbow Kids Care.

The Babysitter must also submit the required childcare report to Rainbow Kids Care within the period and by the method specified by Rainbow Kids Care.

Article 15 (Prohibited Conduct)

Babysitters must not engage in any of the following:

(1) Enter into direct agreements or direct negotiations with Clients outside Rainbow Kids Care

(2) Register using multiple accounts or false information

(3) Place a Child in a dangerous situation

(4) Use abusive, violent, threatening, discriminatory, or harassing behavior toward a Client, Child, or third party

(5) Use, post, or share personal information, photos, or videos of a Client or Child without permission

(6) Fail to properly supervise the Child during the service

(7) Change the childcare location, service details, or end time without permission from Rainbow Kids Care or the Client

(8) Cancel a confirmed assignment without a valid reason

(9) Violate laws or public order and morals

(10) Damage the reputation of Rainbow Kids Care, Clients, other Babysitters, or third parties

(11) Engage in any other conduct that Rainbow Kids Care considers inappropriate

Article 16 (No Direct Contracts)

Babysitters may not provide services directly to Clients introduced through Rainbow Kids Care without going through Rainbow Kids Care.

If a Babysitter violates this rule, Rainbow Kids Care may cancel the Babysitter’s registration, claim damages, or take other necessary measures.

Article 17 (Personal Information and Confidentiality)

Babysitters must properly manage all information learned through the Service, including information about Clients, Children, family members, accommodation, booking details, health conditions, emergency contacts, and other private matters.

Babysitters may use such information only for the purpose of providing the childcare service and may not disclose, leak, post, share, copy, or use such information for any unrelated purpose without prior permission from the Client or Rainbow Kids Care.

This restriction continues to apply after the service has ended and after the Babysitter’s registration with Rainbow Kids Care has been suspended or cancelled.

Rainbow Kids Care appropriately manages personal information submitted by Applicants and Babysitters, including identification documents, government notification documents, qualification certificates, training records, declarations regarding administrative orders, contact information, and other registration information.

Such information is stored in an access-controlled environment and may be accessed only by authorized personnel for purposes including identity verification, registration screening, legal compliance, safety management, service operation, emergency response, complaint handling, and communication with relevant authorities where necessary.

Rainbow Kids Care will not use or disclose Babysitter personal information for unrelated purposes, except where disclosure is required by law, necessary to protect life or safety, necessary for the proper operation of the Service, or otherwise permitted under the Privacy Policy.

Babysitters must comply with Rainbow Kids Care’s Privacy Policy and all applicable laws and rules concerning the protection of personal information.

Article 18 (Reviews and Information Sharing)

Rainbow Kids Care may interview Babysitters and Clients to check whether reviews reflect the actual service.

If a review is inaccurate, misleading, inappropriate, or unsuitable for publication, Rainbow Kids Care may edit, hide, or remove the review.

If Rainbow Kids Care becomes aware of inappropriate conduct, complaints, or troubles involving a Babysitter, Rainbow Kids Care may provide relevant information to Clients while carefully protecting personal information.

Article 19 (Handling Problems and Complaints)

If a problem occurs between a Babysitter and a Client, Rainbow Kids Care may hear from both sides and assist in resolving the matter where appropriate.

If Rainbow Kids Care considers it necessary, it may consult or share information with relevant authorities, consumer affairs centers, or other appropriate organizations.

For safety and prevention of future issues, Rainbow Kids Care may share cautionary information or relevant notices while protecting personal information and considering the wishes of the people involved.

Article 20 (Reports to Authorities)

If Rainbow Kids Care believes that a Babysitter with childcare-related qualifications may fall under disqualification grounds or similar serious concerns, Rainbow Kids Care may report necessary information, such as the Babysitter’s name, address, date of birth, registration number, and other relevant details, to the appropriate authorities.

Article 21 (Insurance)

Rainbow Kids Care maintains insurance coverage to the extent it considers necessary.

However, whether insurance applies, and the scope and amount of coverage, will depend on the terms of the insurance policy. Rainbow Kids Care does not guarantee that all damages or losses will be covered.

Article 22 (Suspension or Change of Service)

Rainbow Kids Care may suspend, change, or terminate all or part of the Service due to system maintenance, natural disasters, transportation disruptions, laws or government guidance, or other unavoidable circumstances.

Except in cases of intentional misconduct or gross negligence by Rainbow Kids Care, Rainbow Kids Care will not be liable for damages suffered by Babysitters as a result of such suspension, change, or termination.

Article 23 (Disclaimer and Limitation of Liability)

Rainbow Kids Care does not guarantee that the Service will always operate without interruption, that all information will always be accurate, complete, or up to date, or that all assignments will be confirmed.

Babysitters use the Service and provide childcare services at their own responsibility.

Except in cases of intentional misconduct or gross negligence by Rainbow Kids Care, Rainbow Kids Care will not be liable to Babysitters for damages or losses.

Article 24 (Changes to These Terms)

Rainbow Kids Care may change these Terms when necessary.

If these Terms are changed, Rainbow Kids Care will announce the changes and the effective date by posting them on its website or by another appropriate method.

Article 25 (Severability)

If any part of these Terms is found to be invalid or unenforceable under law, the remaining provisions will continue to be valid and enforceable.

Article 26 (Governing Law and Jurisdiction)

These Terms are governed by the laws of Japan.

Any disputes arising from or related to these Terms will be subject to the exclusive jurisdiction of the Tokyo District Court or the Tokyo Summary Court, depending on the subject matter jurisdiction.

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