Reviews

We had the most incredible experience with Rainbow Kids Care, truly a 10/10.
Every sitter we had was absolutely amazing. Miho, who we completely adore, along with Maki and Mana, were all so kind, attentive, and wonderful with our daughter Spring. She loved spending time with each of them, which gave us such peace of mind as parents.
What really stood out was how thoughtful they were. Each sitter came prepared with games and activities tailored to Spring’s interests. She’s very creative, and they brought arts and crafts for her, took her on walks, had dinner together, and even took her to arcades and capsule toy shops. She had the best time.
The entire process was seamless from start to finish. Booking was smooth, communication was fast and responsive, and they were even able to accommodate a last minute request, which we really appreciated. Mai was especially helpful and made everything feel easy and well organized.
I can’t recommend Rainbow Kids Care enough for any parents traveling to Japan. Such a special, trustworthy service. We will absolutely use them again on our next visit.

What an incredible service! I'm writing this review for Rainbow Kids Care and all their support during my family's trip to Japan in March of 2026.
We had three children in our group (my two sons, ages 4 & 6 and my nephew, age 7.) We planned a trip to Japan as a family, and over the course of our 10-day trip we wanted to go out on a few select nights and have some adult time while the kids slept.
I did some research, and found Rainbow Kids Care. We had three different nights we needed childcare in three difference cities in Japan. I coordinated the entire trip with Mai. She was very responsive, excellent communication with details, cost projections, and helping me schedule the service for the entire trip. Made the scheduling process so easy and answered every single question I had, and there were a lot of questions.

Night #1: Tokyo
Sitters: Hanna & Maki

Night #2: Kyoto
Sitters: Mika & Mei

Night #3: Osaka
Sitter: Eiko
Note, our nephew was not with us for this night, so Eiko handled both my kids only.

All five of the sitters communicated through what's app immediately after I completed the booking about a month in advance, and sent bios of themselves and templates to inquire about the kids, activities, schedules, any special notes, etc....
All five sitters then reached out a few days prior to our visit to review all the details, confirm the dates/times/location of the sitting and confirm the plan for that night.
Each sitter was in the lobby early and let me know they were on-site at the hotel/Ryokan when they arrived.
They all spoke perfect English and all the kids connected with them instantly!
Updates were sent throughout the night, amazing communication, and so comforting to know our kids were having fun, no issues and in-bed on time.
When we returned at the end of the nights, the kids were always sound asleep. Then we got a full comprehensive report from every single sitter summarizing the activities and timeline for the night. They worked on basic Japanese language skills, did origami and other art projects, played games together, etc....

I would 1000% recommend this service from Rainbow Kids. And if you're visiting any of the cities above, and your need a sitter that speaks English, please request any of the five sitters I mentioned above. Their professionalism was above and beyond anything I could have anticipated.
Thank you to everyone for your support on the trip. Looking forward to coming back to Japan soon!

Sincerely,
Jonathan

We used Rainbow Kids Care for almost a month during our recent trip to Japan, and I cannot recommend them enough. From the start, the agency provided excellent communication and transparency. Every caregiver was punctual and genuinely dedicated to our baby’s well-being.
We want to give special shout-outs to the five incredible nannies who made our trip possible:

Moeki (Kyoto): She went above and beyond by accompanying us on city trips, suggesting local sites to visit, and assisting with reservations to ensure our stay was comfortable.

Wenny (Kyoto & Osaka): Her attention to detail was fantastic. We were especially grateful for her flexibility whenever we needed to extend the hours.

Hina (Osaka): She came up with creative ways to entertain the baby in the city and sent us lovely pictures from their various adventures.

Maki (Tokyo): She allowed us to enjoy the city worry-free by taking our daughter on great excursions (the Zoo, Asakusa, shrines, etc.). She made sure the baby was well-fed and warm during the chilly days—plus, she shared a ton of funny photos and videos!

Koko (Tokyo): We really appreciated her timely updates and detailed reports. She ensured our baby's comfort was always the top priority.

If you are looking for reliable childcare while traveling in Japan, look no further!

We were so grateful to be referred to Mai at Rainbow Kids Care for our trip to Japan. Mai provided clear communication and was flexible and quick to help when we needed to make a last minute change. I felt confident in the service, and then my expectations were completely exceeded with both sitters, Kao and Maki. Our kids were a little hesitant with new people at first, but the sitters brought them local toys to play with and were incredibly warm and attentive and both kids warmed up quickly. Our daughter asked for more time with them! Both sitters left detailed notes of the evening which was helpful and kind. I only wish we had used them more often! If you are looking for reliable, trusted, and genuinely kid-loving sitters to free you up for some adult time in Japan, don’t think twice about Rainbow Kids Care. I want to plan a return trip!! Thank you so much, Mai, Maki, and Kao!

We used this service with the theme park day for disneyland tokyo with our one year old. We were provided maki and by far she is the best experience we had. She was very helpful, patient, loveable, our son loved her and felt safe with her which is very hard to happen from just a couple of ours of contact. She was also very helpful around the park if we needed assistance with anything. Her English was excellent as well which made communication smooth and understandable between us. Maki was amazing and I would highly recommend her.

I couldn’t recommend Rainbow Kids Care enough! We were celebrating my partner’s birthday here in Japan and requested a babysitter for our toddler and we had Maki and Yuki. They were both incredible and looked after our baby the way exactly we requested.
Getting in contact with them was super easy and the process was very straightforward. We’re so happy for the service and it’s absolutely worth it. Arigatou Gozaimasu! 💕💕

Our time in Japan using Rainbow Kids Care was so seamless and easy. We were provided with a few different sitters, as we were there for about a month's time. Mai was incredibly helpful in finding us a sitter, even at the last minute.

All of our sitters (Anita, Iris, Nina, Maki and Martha) were timely, flexible, and got along well with our toddler. All sitters played a lot of hide and seek, and make believe. It was easy to communicate and they managed to have our child nap and go to sleep relatively easily. They were very accommodating for our extensions as well.

Anita brought her own books to read to our daughter for bedtime. They made a lot of origami together!

Nina managed to get our child to love baths by bringing her fun bath toys! She took her to many fun play places and let her borrow her colored pencils for the week.

Our daughter would light up whenever Iris would arrive! They went to the aquarium and parks together.

Maki got our initially hesitant daughter to warm up so quickly! They had so much fun together and she brought her a fun eye mask to wear for games and sleep.

Martha took our child to a local temple and park which was a fun cultural outing for her.

A big thank you to all of our sitters!

Maki was amazing, extremely professional! We would love to work with her again!

Maki is an excellent babysitter. She is calm and composed, kind and loving to the children, and a very responsible sitter. We are so thankful that our first experience through Rainbow was with Maki!!